Return & Refunds Policy

Thanks for shopping with CoverZone 

If you are not entirely satisfied with your purchase, we're here to help. This information is provided in accordance with the Consumer Contract Regulations. 

Right to Cancel and Returns

In the unlikely event that you wish to cancel your order or return your items for a refund, you should firstly ensure that the goods are unused and in the same condition in which they were received. Please note that special order items are not acceptable for return.

You will need to contact us by phone, email or letter so we may raise a returns authorisation. The returns address is given below. You should email us at info@cover-zone.com or call us on 01903 764689 briefly stating the reason you wish to return your item. We will then notify you of a unique returns ID which must be included clearly on the parcel. This will ensure that your property is quickly and easily identified and your refund can be processed promptly.

Unauthorised returns will always be subject to a handling and restocking charge.

Refunds
Once we receive your item we will inspect it and notify you on the status of your refund after  the inspection. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, contact us on 01903 764689 or email info@cover-zone.com

Items Not Eligible For Refund
Items that are BESPOKE or MADE TO YOUR ORDER including APOLLO Covers , KALAHARI Covers, Made to order STORMFORCE & VOYAGER Covers, CAR CARPET SETS & CAR MATS

PLEASE COMPLETE THE FOLLOWING AND RETURN  TO THE ADDRESS BELOW WITH THE GOODS AND ORIGINAL PROOF OF PURCHASE ENCLOSED

Return Address For Goods:

Chart One Automotive Ltd,
Unit 3a-3c Rectory Farm Road,
Sompting, West Sussex
BN15 0DP, UK